Comments & Complaints

 

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Any comments or complaints should be addressed in writing to the practice manager, clearly marking the envelope 'complaint/comment'. Every effort is made to respond within ten working days.

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Alternatively, if the complaint is regarding hospital treatment this can be addressed to the PALS team of the named hospital, details can be found on their individual websites.

If you are still dissatisfied you can complain to the ombudsman, Parliamentary and Health Service Ombudsman, Millbank Tower, London SW1P 4QP. Tel: 0345 015 0433 or fax: 0300 061 4000 or visit their website

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