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Escalating Complaints
If you are unhappy with the practice response to your complaint you can escalate it to the ICB.
Complaints Team,
NHS North east London ICB,
4th Floor - Unex Tower,
5 Station Street, London, E15 1DA
0208 221 5750
nelondonicb.complaints@nhs.net
Further action
If you are dissatisfied with the outcome of your complaint from either the ICB or this organisation then you can escalate your complaint to Parliamentary Health Service Ombudsman (PHSO) at:
Milbank Tower, Milbank
LONDON
SW1P 4QP
Tel: 0345 015 4033 or visit their website
Alternatively, if the complaint is regarding hospital treatment this can be addressed to the PALS team of the named hospital, details can be found on their individual websites.