Feedback and Complaints

 
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Type of Feeback: *
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Thank You for Sharing Your Positive Experience!

We are delighted to hear that you have had a positive experience with our practice.

At Addison Road Medical Practice, our team works hard to provide compassionate, high-quality care, and your positive feedback means a great deal to us.

If you have had a good experience, we would love for you to share it by leaving us a Google Review. Your feedback not only recognises the hard work of our team but also helps other patients learn more about our practice.

⭐⭐⭐⭐⭐ Leave Us a Google Review

If you would prefer to share your compliment directly with the practice, you are also welcome to do so using our feedback form.

Thank you for your support and for taking the time to recognise our team. We truly appreciate it!

Help Us Improve – Share Your Suggestions!

At Addison Road Medical Practice, we are always looking for ways to improve the care and services we provide to our patients.

We believe that your experiences, ideas and suggestions are invaluable in helping us understand what matters most to our patients and where we can make positive changes.

Whether you have an idea to improve appointment access, communication, our facilities or any other aspect of our services, we would love to hear from you.

What happens to your suggestion?

All suggestions are reviewed by our management team and considered as part of our ongoing commitment to improving patient care and experience.

While we may not be able to implement every suggestion, we value every contribution and will use your feedback to help shape future improvements.

Please note: This form should not be used for urgent medical concerns, appointment requests or formal complaints.

Thank you for helping us make Addison Road Medical Practice better for everyone!

We Are Sorry to Hear About Your Experience

We are very sorry that your experience with our practice has not met the standard of care and service you should expect.

At Addison Road Medical Practice, we are committed to providing high-quality, safe and compassionate care to all our patients. We take all complaints and concerns seriously and value your feedback as an opportunity to learn and improve our services.

Please use this form to tell us about your experience, including what happened, how it affected you and what you would like us to do to help resolve your concerns.

What happens next?

Once your complaint has been submitted, our management team will review your concerns and reply back to you within 20 working days with a response. In this time we will investigate your complaint fairly, sensitively and confidentially. In the event our investigation is taking longer than 20 working days you will be contacted to inform you of this and a reason for the delay. We ask that you do not re-submit your complaint as this can cause further delays.

Please be assured that raising a complaint will not affect the care or treatment you receive from our practice.

Important Information

This form is not continuously monitored and must not be used for urgent medical concerns, appointment requests or requests for medical advice.

If you require urgent medical assistance, please contact the practice directly during opening hours or NHS 111 when the practice is closed. In a life-threatening emergency, call 999.

Thank you for taking the time to share your concerns with us.

Complainant's Details
Are you making the complaint on behalf of another patient:
Consent
Do you have consent to make this complaint on behalf of the patient:

Consent Required!

If you are submitting a complaint on behalf of another patient, we will normally require their consent before we can investigate and share information about their care or treatment with you.

This is to protect the patient's confidentiality and ensure we comply with data protection requirements.

No personal or medical information will be disclosed to you unless the patient's consent has been received and verified, or there is another lawful basis for sharing this information.

If the patient is unable to provide consent, for example due to age, illness or lack of mental capacity, we will consider whether you have the appropriate authority to act on their behalf.

Please note that you can still raise concerns about someone else's care without their consent. However, we may be limited in what we can discuss or disclose to you until the appropriate authority has been confirmed.

Patient's Details
What is your complaint about:
Have you already raised this concern with the practice? If yes, please tell us who you spoke to and when.:
What would you like us to do to resolve your complaint?:
How would you like us to reply to your complaint?:

Privacy Consent

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